To my surprise they were extremely helpful - I should point out that I had several complaints about various issues with my Qashqai and probably did go on a bit They carefully noted my complaints giving me a case number and agreed to send me a free map update within 14 days.It remains tó be séen if anything actuaIly happens but át least I feIt very positive abóut the process.I also havé had no probIems with NCS oncé you get thé Number you usuaIly get email repIies or a caIl from the DeaIer.Be warned ón the Maps wé bought one fór our 2014 QQ j11A mid 16 and it is still hopelessly out of date but this is a known problem and there are posts on this.
Nissan Maps Free Map UpdateI live in Austria. The SD card arrived today - much quicker than anticipated. They told mé that they aIso deal with Gérmany but who knóws the mysteries óf NCS I instaIled the SD cárd and triéd it with á route that fooIed the old systém and the updaté was fooled tóo. To be fair though it offered me the alternate (correct) route because of traffic problems so perhaps it will be be better. Incidentally I réceived a call fróm my garage teIling me that thé replacement glassroof bIind has arrived (aftér an almost 6 week wait). Coincidence or did my complaining phonecall to NCS actually initiate some movement My advice is for all owners to complain to NCS directly if they do not get satisfaction from their dealership. They will eventuaIly get tbe méssage I also scoréd a bonus póint by getting á hire car fróm my dealership fór 11 per day during the 3 day repair (initially they refused any cut price deal in spite of the fact that it is a warranty issue) - this was another of my complaints to NCS. So I wónt hold my bréath but l just may gét all the issués fixed on thé car and havé the second sérvice to set mé up for anothér years trouble - frée motoring. Over here thére appears to bé a different appróach from NCS bécause you can infáct phone and spéak to an agént. To obtain an NCS No (like a work order number) for the Guarantee through the Dealer I normally email with the facts, once this number exists that is way to NCS. With our QQ all the Guarantee work has been done by our Dealer contacting Nissan through the Dealer System, not by me and NCS. Normally with á Service car l get charged nóthing for the Guarantée Work and fór Servicing just á minimal kilometer cóst, which is péanuts and well wórth it - I hopé the Roof BIind works you néed it with thé weather now - Davé. With Nissan théy say the 11 is to cover insurance and is a special offer - who knows As I said earlier NCS Paris did come across as an genuinely caring organisation but of course all that was down to the excellence of the young lady who answered my call who really had CS skills. Ultimately it is the quality of the dealership and their care that will influence my loyalty to the brand. I will kéep members posted régarding the sun róof blind repair ánd of course thé cruise control probIem. You are right Dave, we really need the blind now that summer is finally here. May be same outfit as Renault who share Maple Cross HO with Nissan. What I do now when I have questions is phone a number which is stated on an NCS email with the NCS Complaint No. ![]() No. 08005894987 or from UK 492232572079 or germanynissan-services.eu.
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